Customer Success Manager

Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward .

With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience.

When you join RadNet as a Customer Success Manager , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

JOB SUMMARY

A Customer Success Manager (CSM) is responsible for ensuring customers achieve success and satisfaction with products and services.

The CSM provides a voice, support, guidance, and knowledge resources to help customers achieve their business objectives and improve patient care through effective use of our products and services.

Our CSMs create and implement customer strategies that work, resulting in high customer satisfaction and retention. The CSM should have extensive product knowledge, problem-solving skills, and the ability to develop trusted relationships.

The CSM is also responsible to act as a liaison between the customer and internal teams, advocating for the customer while driving continuous improvement in our offerings.

You will :

• Relationship Management : Build and maintain strong relationships with key stakeholders within customer organizations.
• Regularly engage with customers to understand their challenges, goals, and ensure satisfaction.
• Presents solutions that meet customer objectives
• Provides prospect / client guidance through short- and long-term strategic planning; continuously being mindful of where we may make a contribution to the client’s long-term business success.
• Product Expertise : Develop a deep understanding of the company's product / service offerings. Use this expertise to provide guidance, best practices, and recommendations to customers.
• Customer Advocacy : Act as the voice of the customer within the company. Advocate for customer needs, communicate feedback to relevant internal teams, and work towards solutions that address customer concerns.
• Retention and Growth : Proactively identify opportunities for upselling or cross-selling based on the customer's needs and usage patterns.

Aim to increase customer retention and expansion of services. Identifies at-risk client relationships and leads the team to correcting any identified issues.

• Issue Resolution : Address customer concerns and issues effectively and efficiently. Coordinate with internal teams to provide timely resolutions.
• Data Analysis : Utilize customer data, product adoption data, lifecycle stage and feedback to derive insights, identify trends, and suggest improvements to enhance the customer experience.

If You Are :

• Proficiency in CRM and / or CSM software and data analysis tools.
• Proven experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.

To Ensure Success In This Role, You Must Have :

• 2+ years of experience in a CSM role, especially in an MSP environment, technology, or a health care setting
• Bachelor's degree in Healthcare, Business Administration, and / or Marketing and / or a related field medical / pharma / science field (or equivalent level of practical technical experience in radiology)
• Proven experience in a customer-facing role, preferably in Customer Success, Account Management, or Sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in CRM and / or CSM software and data analysis tools.
30+ days ago