Treatment Plan Coordinator

Apply for Job Job ID 370109

Location Twin Cities

Job Family LR-Clerical

Full / Part Time Full-Time

Regular / Temporary Regular

Job Code 1888

Employee Class AFSCME Unit 6 - Clerical

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About the Job

The University of Minnesota School of Dentistry is recruiting a Treatment Plan Coordinator to join our team!

In this position, you will serve as a liaison (business representative) between the patient accounting office and the school's dental clinics.

Some of the primary responsibilities of this position include communicating and enforcing the School of Dentistry's payment policies and procedures, establishing patient accounts and answering questions, collecting service fees, handling patient / guarantor / third party billing, and performing quality assurance and account adjustments and refunds.

The Treatment Plan Coordinator will interact with patients, guarantors, students, faculty, staff and the public to promote the timeliness of patient care, collection of patient fees and resolution of patient questions and concerns through helpful, friendly, clear, concise, knowledgeable and accurate verbal and written communications.

POSITION RESPONSIBILITIES

Account Management & Problem Solving 45%

• Communicates payment expectations and enforces the School's payment policies with patients / students and collects deposits or payments
• Promotes fee collections prior to services provided to reduce patient billings
• Formalize account terms with MHCP recipients and / or other state programs prior to initiation of treatment explaining plan coverage, plan restrictions, and / or non-covered services
• Accesses computerized financial information to answer general questions as well as those related to specific accounts
• Assists in obtaining payment from third party payers on outstanding balances affecting payment performance on patient accounts (i.e. : obtaining new insurance information for submission)
• Resolves customer service or billing concerns by performing activities such as refunding money and / or adjusting accounts with appropriate authorization
• Checks to ensure that appropriate changes were made to resolve customer concerns
• Contacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refers unresolved patient grievances to designated departments for further investigation
• Explains third party coverage and limitations to patients
• Contacts insurance company either by phone or Internet for insurance benefit information when necessary
• Contacts patient / guarantor either day prior or day of appointment regarding balance due on delinquent accounts and collects fees prior to next appointment
• Acts as contact person for patients / guarantors with current -150 day old accounts
• Breaks down account summary-charges, payments, adjustments and identifies past due balances, previous write offs and is able to explain to patient / guarantor
• Investigates patient concerns received by mail, phone, or in person
• Refers account problems / concerns to supervisor or private collection agency when necessary
• Explains, promotes, and adheres to clinic and payment policies and procedures
• Notifies students / resident / faculty via copy of EOB (explanation of benefits) in appropriate mail box with results of pre-determinations / prior authorizations
• Works during peak periods such as the beginning and end of each clinic session and / or during each billing cycle

Cash Handling / Bookkeeping / Accounts Receivable 20%

Customer Relations & Services 15%

Data Processing and Entry / General Office Equipment 15%

Back-up Coverage and Other Duties 5%

Qualifications

Required Qualifications

customer service (phone and in-person),

Preferred Qualification

About the Department

The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists.

Pay and Benefits

Pay Range : $23.32-$33.92; depending on education / qualifications / experience

Time Appointment Category : 100% appointment

Position Type : Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes :

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).