Job Description
Job Description
Description :
The Field Service Technician performs maintenance and repairs on Print, Copy, Scan, and Fax Equipment. The Field Service Technician will also interact with and maintain a high level of satisfaction from our customers.
Duties :
Minimize equipment down-time through timely response for service and delivery tickets, update and close tickets with detailed information within the assigned response / resolve time frame.
Full scale troubleshooting and repair (ability to replace all components of the device)
Maintain inventory for parts and order parts as needed.
Analyze customer needs, recognize business opportunities, and influence sales growth.
Communicate and interact with customers, management, and administrative staff in a way that is courteous, positive, and professional.
Complete all administrative aspects of the job on time and error-free.
Provide accurate call closure information, parts usage and customer meter readings.
Provide a high level of customer service and follow through.
Qualifications :
Prior experience in maintenance and repair of office equipment preferred. HP, Xerox, and Lexmark a plus.
Strong mechanical and electrical aptitude.
Excellent customer service and communication skills.
Ability to troubleshoot and think independently.
Basic computer skills are required.
Knowledge of basic networking highly preferred.
High School Diploma or G.E.D. equivalent a minimum. Associate or Bachelor’s Degree in Electronics, Computer, or similar is preferred.
Ability to lift and carry 50 pounds. Pull, lift, reach and transport parts, equipment, and boxes.
Must be able to maintain a professional appearance and attitude.
Must be able to pass background check and drug screening.
Must have a valid driver’s license.
Benefits : Cell Phone Allowance
Cell Phone Allowance
Full Benefit Package Available including 401K
8 Paid Holidays
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