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IT Support Tier 1 Analyst

IT Support Tier 1 Analyst

VirtualVocationsRockford, Illinois, United States
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A company is looking for an IT Tech Support - Tier 1 Analyst.

Key Responsibilities

Provide prompt technical support to clients via phone, email, or ticketing system

Troubleshoot and resolve common technical issues related to hardware, software, and network connectivity

Manage support tickets in the AutoTask ticketing system, ensuring timely resolution and communication with clients

Required Qualifications

High School diploma or equivalent (Degree preferred)

1-2 years of IT, Help Desk, and / or MSP experience

Required Certifications : O365 Fundamentals and Azure Fundamentals

Preferred Certifications : VMware Certified Associate (VCA) and CompTIA A+

Experience with help desk ticketing systems and basic networking

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It Support Analyst • Rockford, Illinois, United States

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