Retail Associate

Job Description

We are recruiting a Retail Associate that would be responsible for overseeing all front-end operations, cashiering duties, and stock replenishment in a high-volume wine and spirits retail store.

This position requires excellent customer service skills, attention to detail, and the ability to manage a team effectively.

Responsibilities : Cashiering

Cashiering

• Operate cash register and process customer transactions accurately and efficiently
• Handle cash, credit / debit card, and other payment methods
• Resolve customer issues or complaints in a professional and courteous manner
• Maintain cash drawer accountability and balance drawers at the end of each shift

Stock Management

• Monitor inventory levels and restock shelves, coolers, and displays as needed
• Receive and process incoming merchandise shipments
• Ensure proper stock rotation and organization of products
• Maintain a clean and organized stockroom and sales floor

Front End Management

• Supervise and train front-end staff, including cashiers and stock associates
• Create staff schedules and assign tasks to ensure adequate coverage
• Ensure adherence to company policies, procedures, and safety regulations
• Maintain a positive and productive work environment for the front-end team
• Analyze sales data and implement strategies to improve customer experience and sales performance

Customer Service

• Provide exceptional customer service and ensure a positive shopping experience
• Assist customers with product selection, recommendations, and inquiries
• Stay up-to-date with product knowledge and industry trends
• Handle customer complaints and resolve issues promptly and professionally

Qualifications :

• High school diploma or equivalent; college degree in a related field is preferred
• Minimum of 2 years of experience in a retail environment, preferably in a wine and spirits store
• Strong leadership and supervisory skills
• Excellent communication and interpersonal abilities
• Proficient in cash handling and basic math skills
• Ability to lift and move heavy cases of merchandise (up to 50 lbs)
• Familiarity with point-of-sale (POS) systems and inventory management software
• Availability to work flexible schedules, including some holidays and weekends

Additional Requirements :

• Passion for the wine and spirits industry
• Commitment to providing outstanding customer service
• Ability to work in a fast-paced, high-volume retail environment
• Strong problem-solving and decision-making skills
• Attention to detail and organizational skills

Requirements

Minimum of 2 years of experience in a retail environment, preferably in a wine and spirits store Strong leadership and supervisory skills Excellent communication and interpersonal abilities Proficient in cash handling and basic math skills Ability to lift and move heavy cases of merchandise (up to 50 lbs) Familiarity with point-of-sale (POS) systems and inventory management software Availability to work flexible schedules, including some holidays and weekends