Fitness, Aquatics, and Community Engagement Director

Fitness, Aquatics, and Community Engagement Director

The Director of Fitness, Aquatics and Community Engagement is responsible for the leadership and supervision of all Fitness and Wellness Departments, Personal Training, Aquatic, Group Fitness, Wellness Coaches, and Medical Integration. The director ensures all programs deliver exceptional member experience and the highest level of customer service to members, guests, and prospects of the facility. The Director of Fitness, Aquatics, and Community Engagement will oversee programming, training, and operations to provide impactful services that are profitable while meeting member and community needs.

The Director of Fitness, Aquatics, and Community Engagement is also responsible for fostering community engagement and delivering exceptional programming at the Wellness Center. This role manages community room rentals, outreach events, corporate programs, and member-focused initiatives to create a welcoming and inclusive environment. The director also supports marketing efforts and ensures programs and events meet the needs of members and the wider community.

Primary Duties :

Community Engagement & Event Management

Serve as lead coordinator for all community room events, managing inquiries, scheduling, rental agreements, monetary collection, setup, event execution, and cleanup.

Be onsite for larger events and conferences (or assign designated leadership), ensuring proper staffing, coordination with EVS, hospital staff, and catering services when applicable.

Maintain and communicate the community room schedule to Wellness Center and hospital staff, updating the rental calendar in Outlook.

Research and represent the Wellness Center at local events to increase awareness and drive business growth.

Oversee and staff off-site events, ensuring successful execution from setup through cleanup.

Plan and deliver member and community events and Wellness-based programs to increase engagement and retention.

Oversee community outreach and networking through local events, businesses, and community partnerships.

Contribute to fundraising initiatives with hospital and Wellness Center leadership.

Fitness & Aquatics Leadership

• Provide leadership and oversight for all aspects of fitness in the Wellness Center.
• Create, maintain, and evaluate group fitness schedules (land and water) based on cost, attendance, and member feedback.
• Maintain schedules for Group Fitness, Personal Training, Small Group Training, Wellness Coaches, Swim Instructors, and Lifeguards.
• Hire, onboard, train, and mentor Fitness Trainers, Group Fitness Instructors, Wellness Coaches, Swim Instructors, and Lifeguards.
• Ensure all fitness professionals adhere to their designated job description, and all Wellness Center and Human Resources policies and procedures.
• Provide leadership and oversight for all aspects of fitness and aquatics programming, including learn-to-swim programs for children and adults.
• Administer and process Fitness Department payroll on a bi-weekly basis.
• Collaborate with the Wellness Center Director to create, promote, and generate referrals for medically integrated programs.
• Continually evaluate offerings based on cost, attendance, member feedback and other key indicators to ensure successful programming.
• Make recommendations for equipment purchases, repairs, or replacements.
• Monitor industry trends and recommend enhancements to programming or equipment.
• Manage departmental budgets to ensure financial success and assist in fiscal planning.
• Ensure all staff are trained on emergency action plans and conduct quarterly drills.

Operational & Administrative Leadership

Provide leadership and oversight for all Wellness Center departments as needed.

Support membership, reception, and Kids Club teams with escalated member issues, tours, and sales presentations.

Uphold staff adherence to employee policies, procedures, and member rules.

Serve as Manager on Duty as scheduled, supporting facilities, aquatic operations, and maintenance issues.

Work in conjunction with Director to facilitate partnerships across departments and represent the Wellness Center professionally in all interactions.

Proactively ensure excellence in service, operations, and community impact.

Perform other duties as assigned to support overall Wellness Center success.

Position Requirements :

Benefits :