Escalation Project Engineer
VirtualVocationsCedar Rapids, Iowa, United Statesjob_description.job_card.1_day_ago
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A company is looking for an Escalation / Project Engineer - Hybrid.
Key Responsibilities
Serve as the senior level technician for escalated technical support issues
Mentor and train internal staff on complex technical support solutions
Lead and manage cloud migration projects in collaboration with the field engineering team
Required Qualifications
5+ years of experience in a technical environment or managed service provider
Desired certifications in MS 365, Windows Server, and SonicWall
Strong experience with MS 365, Exchange server, OneDrive, Azure, and on-prem Exchange
Advanced understanding of networking concepts, virtualization, and firewalls
Ability to manage escalated tickets while balancing project-based work
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Project Engineer • Cedar Rapids, Iowa, United States
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