Lead UX/UI Designer - EPX.xd

11 West 19th Street (22008), United States of America, New York, New YorkLead UX / UI Designer - EPX.xd

We are currently seeking a Lead UX / UI Designer to join our EPX.xd team. The EPX.xd team works closely with internal Enterprise products designed to help improve associates' experience to enable them to perform their jobs more efficiently and effectively.

We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do :

As a leader and maker, you’ll be asked to handle responsibilities, including :

Strategy & Planning

Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

Engaging in portfolio prioritization to help set the strategy and product road map for the team

Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

Advocating for the customer through human-centered design methods, including : discovery, research, whiteboard sessions, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams

Building and leading successful teams through career development by mentoring, coaching, and elevating others

Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

Navigating conflict resolution within your team as well as within projects, teams and partner relationship

Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovering & Delivering

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Driving end-to-end product design by :

Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends

Framing problems, defining insights, and designing new methodologies / practices to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Designing within existing and creating new standards to contribute to our internal design system, best practices, and guidelines

Storytelling through business acumen and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

At least 6 years of experience with UX design

Preferred Qualifications

Experience designing for cross channel experiences

Experience working with a variety of business partners and delivering outcomes

Familiarity with design and prototyping tools, such as Adobe Products, Sketch and / or Figma

Familiarity with working and contributing to and established design system

Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $199,100 - $227,200 for Sr. Manager, Design; $163,300 - $186,400 for Manager, DesignSan Francisco and San Jose, California (Hybrid On-Site) : $210,900 - $240,700 for Sr.

Manager, Design; $173,100 - $197,500 for Manager, Design