We are offering an opportunity for a Customer Service Representative at a Global Company to join our client near Des Plaines, Illinois.
The role involves serving customers by providing product and service information, resolving issues, maintaining customer records, and contributing to team effort by accomplishing related results as needed.
This role requires a proactive, communicative individual with a strong background in customer service that can provide white glove service.
Hours are from 7 : 30am-4 : 00pm and have excellent benefits!
Responsibilities :
- Serve customers by providing detailed product and service information and efficiently resolving any issues or problems they may encounter.
- Take responsibility for opening customer accounts by recording account information.
- Ensure customer records are accurately maintained by updating account information regularly.
- Address and resolve product by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Utilize skills such as Answering Inbound Calls, Customer Service, Data Entry, Email Correspondence, Order Entry, and Track Shipments
- Contribute to team effort by achieving related results as needed.
Requirements :
- Proficient in answering inbound calls and managing inbound-outbound calls
- Demonstrated experience in providing high-quality customer service
- Ability to perform data entry tasks accurately and efficiently
- Skilled in email correspondence, with strong written communication skills
- Experience with order entry and tracking shipments
- Proficiency in Microsoft Excel and Microsoft Word
- Familiarity with Magento Ecommerce platform ( or similar)
- Understanding of Business-to-business (B2B) and Business-to-business to Consumer (B2B2C) operations
- Ability to work in a team-oriented environment and adapt to changing business needs
- Excellent problem-solving skills and the ability to make decisions under pressure
- Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- High attention to detail and ability to multitask effectively
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Michael Johnson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help ...
Customer Service Representative Part Time
The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!. Customer Service Representative. The customer service representative will check in members, provide tours of the club and sign...
Zip Customer Service Representative
All levels of Customer Service Administration Management including product knowledge requests, product registration processing, service request processing, and routine communication by phone and email with. Solid experience in upscale customer service, data entry, call control and time management. C...
Customer Service Representative
Assist clients by responding to inquiries about the bank's products and services, specifically tailored for retirees. Communicate with retirees regarding bank products and services. ...
Customer Service Representative
The Customer Service Representative will be responsible for providing outstanding customer support by addressing customer inquiries, processing orders, and resolving issues in a timely and efficient manner. Accurately enter and manage customer orders in the systems and ensure all details are correct...
Customer Service Representative - State Farm Agent Team Member
Provide prompt, accurate, and friendly customer service. We are located in Chicago, IL and help customers with their insurance and financial services needs, including:. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products ...
Customer Service Representative - Intuit (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...