Vice President of Client Support Services
Harris School Solutions - Remote
The Vice President of Client Support Services will have overall responsibility for the delivery and support of Harris School Solutions- Enterprise Financials products to our clients.
You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.
What your impact will be :
- Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
- Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.
- Collaborate with various levels of team members to maximize the effectiveness of the business as a whole.
- Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
- Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
- Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
- Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
- Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
- Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
- Present financial, project, and customer satisfaction related presentations to senior management.
What we are looking for :
- Previous ownership and management of a P&L, including forecasting and risk mitigation.
- Direct leadership and experience in the delivery of excellent customer service
- Experience in delivering multiple product solutions and managing a diverse team of professionals.
- 5+ years of management experience
- Experience managing groups of 30 people or more; experience developing and promoting managers and leaders.
- Demonstrated experience in managing distributed, remote teams.
- Experience with remote delivery models, support and the delivery of cloud solutions
What would make you stand out :
- Experience in supporting ERP / Financial solutions in the public sector.
- K12 financial or human capital experience
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