Job Description
Job Description
10663 - Sr. Business Process Analyst
Purpose :
The Sr. Business Process Analyst is responsible for facilitating business process improvement through analysis, review, and documentation of functional business specifications.
This role will involve a range of tasks, including developing business action plans, budgeting, tracking project milestones, and providing executive reporting.
Essential Functions :
- Develop and implement business action plans for the Shared Services team, forecasting operational support needs to keep pace with business demands.
- Oversee infrastructure hardware and software lifecycle budgets management to mitigate technology debt risks.
- Manage OpEx and CapEx budgets, including expenditures, renewals, services, leases, etc.
- Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals.
- Prepare and review internal / external statements of work (SOWs) for the procurement of goods and services.
- Initiate, track, and facilitate project milestones to ensure project progress and completion.
- Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.
- Develop and maintain organizational charts and process flows using tools like MS PowerPoint for clear visualization.
- Provide direct supervision to a unit or group of employees, assigning tasks, monitoring work progress, and maintaining schedules.
- Coordinate with onshore / offshore SMEs and managed service providers for optimal team composition.
- Handle complex issues requiring in-depth evaluation of multiple factors.
Basic Requirements :
- Bachelor’s degree or equivalent combination of education and experience in the field of business, finance, or economics (8+years).
- Proven experience in business analysis and process optimization.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite, especially PowerPoint and Excel.
- Excellent communication and presentation skills.
- Ability to work collaboratively with cross-functional teams.
- Strong project management skills.
Salary range - $98,060 to $151,008
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