Systems Administrator

Job Description :

The System Administrator's primary responsibility is to provide a superior customer experience through planning improvement projects, monitoring, troubleshooting, and incident resolution for Flexential's internal systems.

You will work in an operational capacity as well as a consultative capacity for new systems and tools. It is important to have an in-depth knowledge of current systems with an eye for the future.

It is also important that we operate in a manner that best enables the business.

A strong combination of technical administration, troubleshooting, communication and documentation skills is vital to the System Administrator's success!Key Responsibilities and Essential Job Functions

• Excellent verbal and written communication skills to enable concise and clear updates to customer service requests and incidents in a prompt manner
• Identify recurring incidents within the environment and determine the need to escalate to the appropriate technical resources, ensuring resolution of more complex issues
• Collaborate with business units and teammates to determine improvement areas for capabilities and processes
• Engage customers in a professional manner, resolving requests and incidents with a high sense of urgency and ownership
• Be a team player focused on collective improvement and growth
• Ability to quickly learn and apply knowledge of Flexential technology solutions to support incident management within customer environments, including incident response across the following areas : VMWare & HyperV, Microsoft & Linux OS, Cisco devices, Fortinet product suite, CommVault backup solutions, solid understanding of cloud technologies and SaaS products, Disaster Recovery systems, and security
• Responsible for Certificate Management and Domain name management
• Adhere to the Flexential Core Values (Customer-centric, Collaborative, Caring, Competitive, Committed, Fun, Bold, Honest, Innovative)
• Active Directory and Single-sign on management

Required Qualifications

• Minimum 4-6 years of experience working within an IT Support environment
• AA, BS and / or actively pursuing an advanced degree in the technology field
• Microsoft, Fortinet, Juniper, Linux+ Certifications desired
• Active Directory, GPO, Domain Trusts
• MCSE / MCSA / MTA preferred
• ITIL v3 certification preferred
• Microsoft 365, Azure, Intune, Sharepoint online, and Exchange online
• Use of command line tools such as CMD, Telnet, SSH, GIT, and SCP (Powershell, Bash or VBScript language skills is a plus)
• Current experience applying troubleshooting techniques across various server, application, and network technologies including :
• Remote Desktop, SSH, FTP
• Microsoft Server Technologies (e.g. Server 2012) and OS Administration
• VMWare and / or other virtualization technologies
• Linux (or other *nix platforms) Administration
• VLAN's, ACL's, IP subnets
• Networking and Switching concepts
• Firewall concepts
• Positive attitude with a strong sense of urgency and ownership of quality work deliverables
• Excellent verbal and written communications skills
• Strong interpersonal communication skills, excellent problem-solving skills, and a positive, customer satisfaction mindset are critical to this position
• Experience with ticketing systems; in particular ServiceNow, in an ITIL environment

Preferred Qualifications

• Network +, Security + and / or CCNA desired
• Microsoft MCP or MCSA preferred
• ITIL v3 certification preferred or higher

Physical Requirements

• Ability to sit for extended periods of time
• Walk or stand for 10% of the time
• Moderate or advanced keyboard usage
• Lift 25 lbs.
• Travel 5% of the time

Benefits of working at Flexential :

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Base Pay Range : Annualized salary range offered for this position is estimated to be $80,000 - $88,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.

Variable Pay : Discretionary annual bonus, based on personal and company performance.

EEO Statement : Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This position has the following safety hazards : Ergonomics

LI-PS1