Senior Business Manager - Disputes Strategy

Center 1 (19052), United States of America, McLean, VirginiaSenior Business Manager - Disputes Strategy

The Disputes Strategy Sr Business Manager will lead a team of business analysts to drive strategy for merchant disputes for US Card.

The Sr Business Manager will be responsible for : (1) owning business intent for dispute claim resolution, (2) delivering highly visible updates to leadership on complaint reduction initiatives, (3) installing guided workflows for agents to make higher quality decisions, (4) providing analytical support and recommendations for digital experience rollouts, and (5) managing the financial impact of disputes on Capital One.

Summary : As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges.

You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line.

And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

General Responsibilities :

• Strategic leadership : Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
• Business ownership : Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
• Leadership : May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
• Product : Develop and implement new product and pricing strategies for various lending products; lead product level modeling / analytics
• Marketing : Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels.

Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk : Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution : Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy.

Oversee multiple projects and programs concurrently

• Partnership : Work closely with colleagues across Capital One including : IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic & analytic orientation : A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity : He / she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience : Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.

He / she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills : Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation : display an intense focus on achieving both short and long term goals. He / she should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications :

• Bachelor’s Degree
• At least 2 years of experience in quantitative analysis
• At least 2 years of experience in qualitative analysis
• At least 1 year of experience in people management
• At least 1 year of experience in project management

Preferred Qualifications :

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $199,100 - $227,200 for Sr. Business Manager