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Manager, Project Management- Contact Center, Sam's Club
Manager, Project Management- Contact Center, Sam's ClubWalmart • Bentonville, AR, US
Manager, Project Management- Contact Center, Sam's Club

Manager, Project Management- Contact Center, Sam's Club

Walmart • Bentonville, AR, US
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Project Manager Within The Sam's Club Contact Center

As a Project Manager within the Sam's Club Contact Center, you will play a key role in managing projects end-to-end across multiple business areas. You'll collaborate with cross-functional teamsincluding technical engineering, product, and data analyticsensuring initiatives are delivered efficiently, aligned with organizational goals, and embodying Walmart's culture and core values.

Your Responsibilities Will Include

  • Leading multiple medium to large-scale projects or workstreams simultaneously.
  • Developing and communicating project plans, timelines, and progress updates to teams and stakeholders.
  • Establishing clear goals, scope, and success metrics to ensure project alignment and accountability.
  • Proactively managing risks, dependencies, and cross-functional coordination to drive results.
  • Maintaining transparent communication and providing executive-level storytelling to convey progress and outcomes.
  • Participating in on-call rotations to support off-site contact centers during technical issues. No technical requirements, will require connecting and managing support of the technical SMEs.
  • Representing the team during international travel (up to four times per year), with trips lasting 514 days based on business needs.

As a thought leader, you'll drive project excellence through strategic planning, structured execution, and an ownership mindsetdelivering outcomes that meet stakeholder expectations, add business value, and adhere to constraints on time, cost, and resources.

What You'll Bring

  • Team Orientation : Prioritize team success over individual recognition, fostering collaboration and accountability.
  • Project Leadership : Manage multiple projects with minimal direction, proactively communicating and driving initiatives forward.
  • Strategic Communication : Deliver concise, executive-ready summaries that effectively communicate progress two levels above project scope.
  • Technical Acumen : Strong understanding of technical engineering, product management, and data analytics functions.
  • Contact Center Strategy Experience : Knowledge of operational and strategic elements of contact center management.
  • Adaptability : Thrive in dynamic environments, managing shifting priorities while maintaining focus on key deliverables.
  • Ethics and Integrity : Embody company values, uphold ethical standards, and promote an inclusive culture aligned with Walmart's core principles.
  • Flex Time Off Mindset : Demonstrate full effort and dedication when the business needs you, balanced with meaningful personal time when disconnected.

    • Minimum Qualifications

  • Bachelor's degree in Business, STEM, Project Management, or a related field.
  • Proven success managing medium-scale projects or multiple workstreams, with demonstrated expertise in project management methodologies and tools.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent written and verbal communication abilities, with the capacity to tailor messaging for diverse audiences.
  • Experience leading cross-functional teams and mentoring associates.
  • Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word, Outlook).
  • Familiarity with Generative AI (GenAI) tools and their practical applications.
  • Certifications (preferred but not required) : PMP, Lean Six Sigma, or Agile / Scrum.

    • International travel required up to four times per year, each trip lasting 514 days.

    Participation in on-call rotations supporting contact center operations.

    Commitment to Walmart's culture, values, and Open Door Policy.

    Preferred Qualifications

  • Master's degree in Business, Analytics, or related field.
  • Project Management Certification.
  • Six Sigma certification.
  • Statistical Programming Language Masters : Business Project Management - Project Management Professional - Certification, Six Sigma Green Belt - Certification.

    • Primary Location

    2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

    Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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    Contact Center Manager • Bentonville, AR, US

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