Shift Leader

Dunkin'
Shively, KY, United States
Full-time

We are looking for Shift Leaders to join our Dunkin' team!Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.

They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Competencies : Great Focus :

  • Understands and exceeds guest expectations, needs and requirements
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery processPassion for :
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his / her role relates to othersProblem Solving and Decision Making :
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence :
  • Develops and maintains relationships with team members
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsSkills and Qualifications : Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredResponsibilities : Team Environment : Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersOperational Excellence : Create and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines;

comply with local and state lawsProfitability : Drive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over / short during shiftEnsure all products are prepared according to Brand standardsCompany IntroductionWe’ll let you in on a little secret.

while everyone knows that America Runs on Dunkin’, we know that Dunkin’ runs on our incredible team members. Ready to come run with us?

Here’s what’s in it for you : To keep our amazing team running, employees at our Dunkin’ Restaurant enjoy a bunch of perks : Hours that work for youCareer development and growthCompetitive PayHealthcare Eligibility requirements

1 day ago
Related jobs
Promoted
Culver's
Louisville, Kentucky

They build and lead great shifts, empower team members to grow their skillsets and maintain a positive attitude throughout the restaurant. If you're a natural leader who can rally a team to be its best, we'd love to have you behind our counter. Run shifts effectively to provide great food and excell...

Panda Restaurant Group
Louisville, Kentucky

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our team, you will have the opportunit...

Papa Johns
Louisville, Kentucky

Do you want to be known as a team leader who ensures customers receive a world class service experience? Can you put together the winning team? As an Hourly Shift Leader, you will lead a restaurant team in a fun, flexible work environment. Many Hourly Shift Leaders have gone on to become General Man...

Smashburger | Kentucky
Louisville, Kentucky

Restaurant General Manager, our Shift Leaders are the champions of better. ...

Lettuce Feed You LLC
Louisville, Kentucky

Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity. Leads a shift by managing and developing associates to execute outstanding product quality and custom...

AJS, Inc.
Louisville, Kentucky

Excellent communication skills, management/leadership and organizational skills are required, as well as the ability to move up to 35 pounds from one area to another. ...

Tennant Company
Louisville, Kentucky

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. Responsible for department/shift in absence of supervision. Attend and actively participate in start of shift meetings daily. Demonstrated leadership abilities and experience. ...

Panda Restaurant Group
Shepherdsville, Kentucky

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our team, you will have the opportunit...

Smashburger
Louisville, Kentucky

Reporting to theRestaurant General Manager, our Shift Leaders are the champions of betterburgers! In this role you will:. Previous ShiftLeader Experience. RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *. Exemplify guestservice on each shift of the day and communicates SIZZLE...

Which Wich
Louisville, Kentucky

Supervisors can work a variety of shifts to fit your schedule: day shift, night shift and weekends. EVENING AND WEEKEND LEADERS NEEDED!! ONLY OPEN UNTIL 8PM DAILY! Some Daytime and Opening shifts available too. Our Shift Leaders are hands-on and in charge of 'Delivering the Vibe' to our guests. What...