Sandvik Rock Processing Solutions is looking for a
Customer Service Representative
Location Flexible (Elko, NV, Virginia, MN, Phoenix, AZ, Atlanta, GA)
Sandvik Rock Processing Solutions (SRP) is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries.
JOB PROFILE
As the first point of contact for customers, the Customer Service Representative is responsible for answering and responding to customer issues with a sense of personal accountability and professionalism.
This role is also a key member of a sales team with the aim of building long-term customer satisfaction.
KEY RESPONSIBILITES INCLUDE
- Builds strong relationships with customers.
- Selects appropriate communication method to fit each situation.
- Ability to speak effectively to distressed customers and arrive at a solution that balances the customer’s needs.
- Gains cooperation from other stock departments and employees to meet the customer’s needs.
- Responds effectively to changes in priorities.
- Has a very good understanding of the customer’s needs and wants and is able to acquire information needed for the customer from drawings, documents, and manuals.
- Develops parts quotes that specifically meet the customer’s needs.
- Utilizes the customer RFQs and prepares detailed parts quotes. Analyzes customers buying habits to make recommendations when quoting the customer.
- Up sells additional parts or kits when communicating with the customer.
- Effectively explains the application of spare parts to the customer.
- Understands the company product lines and is able to communicate the importance of OEM parts.
- Follows up with appropriate personnel and customers on open opportunities to increase sales and promote the company.
- Enters and executes customer purchase orders and understand components of the purchase and investigates any red flags on the order.
- Prepares Returns Goods Authorization (RGA) forms for return and / or repair of parts
- Follows up on past due orders / invoices.
- Has a sense of urgency to meet customer needs.
- Ability to rotate afterhours emergency phone.
- Ability to travel to in person meetings with customers and team members.
POSITION REQUIREMENTS
Education / Experience
- Associate's degree, College diploma or equivalent experience
- 2 - 5 years customer service experience
COMPETENCIES
- Strong customer service focus and skills
- High degree of personal accountability and follow-up skills
- Communication and organizational skills
- Ability to work as part of a virtual team
- Computer proficiency
BENEFITS
Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k)-retirement savings plan.
In addition, we provide opportunities for professional development and training, as well as opportunities for career advancement.
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. T...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - Intuit (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative
Job OverviewWe are looking for an efficient and skilled Customer Service Representative. Your role is to provide customer support to the clients, respond to their queries and resolve them as soon as possible so as to maintain healthy relations with the customers. The target is to ensure excellent se...
Customer Service Representative (ATL Airport)
Provide exceptional customer service, engaging with members, potential customers, and general travelers. The CLEAR Service and Sales Representative (Ambassador) makes magic happen every day by creating frictionless experiences for our members. Previous customer service and/or sales experience is a p...
Customer Service Representative - Gwinnett County
Weed Man, the largest franchised lawn care company in North America and the #1 franchise in lawn care, is looking for a Customer Service Representative to join our growing team in Gwinnett County. Previous customer service / sales experience is an asset but is not required. Customer service: 1 year ...
Customer Service Representative- Ground Support
Customer Service Representative – Ground Support, is the first point of contact for customers and owner of the order process, responsible for answering and responding to customer issues with a sense of personal accountability, urgency and professionalism. Sandvik Mining & Rock Solutions is looking f...
Customer Service Representative
As a Customer Service Rep, you will have:. Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)!. Operating the cash register and collecting payment from customers. Maintaining cleanliness of the restaurant from the first thing the customer sees a...