Key Responsibilities :
Data Entry :
- Accurately enter data into company systems, databases, or software.
- Verify and update existing data as needed.
- Ensure the confidentiality and security of all data.
Customer Service (CSR) :
- Respond to customer inquiries via phone, email, and in-person.
- Provide accurate information regarding services, products, or policies.
- Resolve customer complaints in a timely and professional manner.
- Record and track customer interactions and feedback.
Administrative Support :
- Assist with filing, scanning, and organizing documents.
- Prepare reports, presentations, and documents as needed.
- Schedule appointments, meetings, and handle calendar management.
- Coordinate office supplies and equipment orders.
Qualifications :
- Education : High school diploma or equivalent (Bachelor's degree is a plus).
- Experience :
- 1-2 years of experience in data entry, customer service, or administrative support roles.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Skills :
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Ability to handle sensitive information with confidentiality.
- Customer service-oriented mindset.
- Ability to multitask and prioritize tasks effectively.
Benefits :
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for growth and career advancement.
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