We are a local Business Development firm specializing in promotional sales for national clients. Due to increasing demand and ongoing expansion, we’re seeking a motivated Customer Service and Sales Representative to join our team.
We’re looking for a dynamic, results-driven individual to be a part of our Customer Service Department, where we consistently set new standards for customer experience.
Our success is built on fostering long-term relationships, which is why our customer service team is trained to represent our clients with integrity and reliability.
The Customer Service and Sales Representative plays a crucial role in performance-driven outreach campaigns, offering innovative ideas to drive sales revenue for our top client accounts.
This entry-level position offers significant growth opportunities for individuals with a strong work ethic and dedication.
Key Responsibilities of the Customer Service and Sales Representative :
- Handle customer inquiries : Respond to customer questions with professionalism and positivity, using your product knowledge to engage effectively and escalate issues when necessary.
- Support customer experience campaigns : Assist in the development and execution of customer engagement and outreach initiatives aimed at boosting client revenue and visibility.
- Direct sales and customer care : Engage directly with consumers who have expressed interest, guiding them through the sales process.
- Effective communication and problem-solving : Collaborate in a fast-paced environment, providing thoughtful solutions to customer and client concerns.
- Continuous improvement : Regularly assess your performance as a customer service representative and work towards enhancing your skills and outcomes.
- Team and individual work : Contribute effectively both as a team member and independently to achieve goals.
- Ongoing learning : Participate in quarterly training sessions and networking events, staying updated on new products, industry trends, and essential skills.