Essential Job Responsibilities / Expectations
1. Job responsibilities include those listed in competency document.
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
3. Provides administrative support to Case Management teams as needed to support workflow process and outcomes to include : answer multiple and designated telephone lines, prioritize and route calls, demonstrates effective and interpersonal communication skills, and utilizes computer skills at an intermediate level to include but not limited to Epic, Microsoft Office, and Navihealth / Careport..
4. Collaborates with Case Manager / Social Worker to provide post-acute referral for discharge needs.
5. Maintains and expands awareness of post-acute care settings such as Skilled Nursing Facilities, Home Care Agencies, Infusion Services, Acute Rehab and Long Term Acute Care Facilities.
6. Coordinates patient transport when requested.
7. Assist with front office duties as needed. Enters referral notes, status of bed offers, and other details as necessary.
8. Independently and proactively initiates the follow-up with post-acute referral setting to ensure a timely discharge.
9. Documents accurately and thoroughly all transactions regarding care and status that occur during their shift in the medical record or Epic system according to policy.
10. Maintains payer fax line and communicates correspondence to UM team and uploads to EHR.
11. Performs all other duties as assigned.
Job Requirements
Qualifications / Training :
1. Proficient with Microsoft Word and Excel
Licenses / Certifications / Registrations / Education :
1. Minimum of a High School Diploma / GED from an accredited school