Senior Manager Customer Experience
A company is looking for a Senior Manager of Customer Experience.Key Responsibilities : Establish the north star for the customer support teams and develop a unique team culture aligned with the company's overall cultureBe accountable for key agent service and satisfaction metricsProactively identify opportunities to drive team efficiency and guide the transition to a two-tiered support modelQualifications, Training, and Education : Extensive experience managing and building high-performing customer experience or support teamsPassion for constantly improving user experience and going above and beyondStrong project management skills and experience navigating significant process changesComfort developing dashboards and reporting for team performance evaluationAbility to influence and lead others through empathy
Manager, Customer Experience
As the Manager, Customer Experience, you will have the opportunity to:. The ability to map customer journeys and design engaging experiences across various marketing channels is a key requirement while ensuring alignment with organizational objectives and enhancing overall customer satisfaction. Man...
Senior Customer Experience Analyst
Minimum of 4-6 years of experience in an analyst related field (customer experience, marketing, sales, finance, or business intelligence). Experience in sourcing or developing customer relationship management, sales management, and customer feedback tools. Lead and conduct customer experience and bu...
Geotechnical Project Manager I
Mentor and support Staff Project Managers, Assistant Staff Project Managers, and technicians in their development. Manage construction materials testing (CMT) projects with daily report review, assist with resolution of issues, and training of field staff on your projects. Primarily involved with pr...
Lead Account Manager, Client Services
As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operat...
Sr Client Success Manager, Global Accounts
Sr Client Success Manager, Global Accounts. Global Client Executive/Director and the Gartner Conference Client Success Team. Develop and implement client success plans that align with client goals and objectives. Monitor and report on the progress of client success plans, adjusting as necessary to e...
Senior Digital Project Manager (Web Development)
The Senior Project Manager works across multiple disciplines and helps the team do the best work they possibly can. Calling all Digital Project Managers ninjas. This person assists in mentoring, training, reporting, and improving project management processes while handling strategic or complex proje...
Senior Product Manager
A payments company in Miami who are making finance frictionless for business are seeking an experienced Product Manager to build core banking capabilities. As the Senior Payments Product Manager, you will report directly to the CTO and work closely on setting vision, strategy, and roadmap for Cash M...
Project Manager
The Project Manager works in partnership with the field leadership team to ensure the delivery of a safe, high-quality, and profitable project to our clients. We are seeking an experienced Project Manager with a strong background in cost control. The PM will have expert knowledge of contract specifi...
Room Operations Manager - Front Office Pm Shift
Managing Property Rooms Operations Function(s) Assists in managing the execution of all operations in the rooms area departments (e. Additional Information Evening and Overnight shift Job Number 24160213 Job Category Rooms & Guest Services Operations Location The St. Regis Bal Harbour Resort, 9703 C...
Operations Assistant Manager
Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager. Assist with a...