Senior Business Systems Analyst

As a Senior Business System Analyst at Zoom, you will manage operations, technical, sales, and pre-sales systems in a dynamic environment.

Your role includes delivering data-driven insights, managing user acceptance testing (UAT), and documenting business requirements.

You will monitor and improve operational performance, support Salesforce.com administration, and craft communications. Your adaptability and problem-solving skills will be key in driving significant changes in systems and processes.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

About the Team

You will join a collaborative and strategic team dedicated to driving efficiency and scalability across Zoom's operations.

The team is focused on leveraging data to make well-founded business decisions and improving systems and processes. Working alongside cross-functional teams, you will contribute to a positive and innovative environment that values clear communication, strategic thinking, and teamwork.

What we’re looking for

• Bachelor’s in Business Administration or a related field, or equivalent work experience.
• Experience working in a SaaS or technology company.
• Have a deep understanding of standardized processes to ensure efficiency, consistency, and scalability across operations.
• Demonstrate analytical, technical, and strategic thinking skills with creative problem-solving abilities and confidence.
• Experience in analyzing datasets to identify trends, patterns, and key insights, with the ability to communicate findings effectively.
• Experience working with Salesforce.com and Google Suite.
• Collaborate seamlessly across all organizational levels.

Salary Range or On Target Earnings :

Minimum : $93,900.00

Maximum : $217,000.00

In addition to the base salary and / or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.

Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar.

We look forward to receiving your application!

Anticipated Position Close Date : 10 / 03 / 24

Ways of Working : Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

About Us : Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

Our Commitment : We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.

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