Bilingual (English/Spanish) Customer Service Representative

Job Description

Job Description

Kanner & Pintaluga, a dynamic and rapidly growing personal injury and property damage law firm, seeks a highly motivated and passionate Customer Service Representative to join our team in Boca Raton, FL.

POSITION SUMMARY :

The Customer Service Representative at Kanner & Pintaluga is essential for managing client interactions and facilitating communications between clients, medical providers, and internal teams, primarily within the Personal Injury department.

This role encompasses a wide range of responsibilities including client intake, case management, and claims processing to ensure effective case progression and client satisfaction.

Disclaimer : Applicants for this posting will be considered for our positions based on fit. The full scope of the position and its responsibilities will be disclosed during the interview process.

ESSENTIAL JOB FUNCTIONS :

• Intake : Serve as the first point of contact for clients, providing initial consultation and guiding them through the process of retaining our services.
• Case Management : Manage all aspects of client cases from initiation to resolution, including maintaining communication with all involved parties and ensuring all necessary steps are taken to advance the case.
• Claims Processing : Handle the filing and processing of claims, ensuring accuracy, and timeliness to expedite case resolution and achieve client satisfaction.
• Communication Facilitation : Act as a liaison between clients, medical providers, and internal teams to ensure clear and effective communication throughout the case management process.
• Documentation : Collect, organize, and manage client and case documentation to support legal processes and client records management.
• Perform other related duties as assigned.

EXPERIENCE / REQUIREMENTS :

• Full-time, 8 : 00 am to 5 : 00 pm, M-F.
• High school / GED diploma required.
• Bilingual capabilities in English and Spanish highly preferred; additional language skills in Creole are a plus.
• Proven customer service and communication skills, with a preference for previous experience in a legal or medical office setting.
• Strong understanding of HIPAA requirements and the ability to maintain high levels of confidentiality.
• High attention to detail with the capability to scan, index, and manage documents accurately.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software as needed.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.

FIRM BENEFITS

The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive) :

• Competitive Wage
• Paid Time Off, Holiday, Bereavement, and Sick Time
• 401K Retirement Savings Plan with Firm match
• Group Medical / Dental / Vision Plans
• Employer-Covered Supplemental Benefits
• Voluntary Supplemental Benefits
• Annual Performance Reviews

ABOUT KANNER & PINTALUGA

Founded in 2003, Kanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide.

With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages.

Kanner & Pintaluga is an Equal Opportunity Employer. Kanner & Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time in its sole discretion.

Employment is at will.