Vice President of Operations

The Vice President of Operations will work closely with ownership to understand and execute the company's vision. The role involves extensive travel to various offices to observe and analyze strengths and weaknesses in operations, production, and sales.

The VP of Operations will create and implement a strategic plan based on a SWOT analysis, ensuring accountability and efficiency across all levels of the organization.

SERVPRO is a leading provider of residential and commercial restoration and cleaning services, specializing in the cleanup and restoration of properties affected by water, fire, mold, and other disasters.

SERVPRO is known for its rapid response and efficient service, employing advanced technology and equipment to restore damaged properties to their pre-loss condition.

In addition to disaster recovery, SERVPRO offers a range of cleaning services, including carpet and upholstery cleaning, air duct cleaning, and biohazard cleanup, making it a trusted partner in maintaining healthy and safe environments.

Job Responsibilities

• Collaborate with ownership to understand the business vision and translate it into actionable processes and procedures.
• Conduct comprehensive SWOT analyses on an annual basis and use the findings to develop and implement a strategic plan for operational processes.
• Develop and manage Key Performance Metrics (KPMs) to monitor performance at weekly, monthly, quarterly, and annual intervals.
• Perform monthly office visits to assess successes and failures, identify coaching opportunities, and tailor training programs to each office's needs.
• Manage weekly safety meetings and training programs, ensuring consistency and addressing specific office issues.
• Foster a positive culture in each office, promoting the company's core values of Urgency, Process, Quality, and Accountability.
• Work with the HR Manager and General Manager to identify organizational chart shortcomings and make necessary changes to support the company's vision and strategy.
• Attend ownership meetings, participate in KPM adherence and discussions, and provide insights on P&L management.
• Lead weekly discussions with the CFO and owners on cost control, margin management, and strategic adjustments.
• Develop strategies on mobilize resources for responding to catastrophic events.
• Develop strategies when acquiring new office locations including roll out process, training schedules, business evaluation, and promote the company culture.

Job Requirements

• Bachelor's degree in business management or a related field.
• Over 5 years of experience in a senior operations role, demonstrating a successful track record in process implementation and management.
• Strong analytical and business planning skills
• Excellent leadership and communication abilities, with a focus on fostering accountability and a positive work environment.
• Industry experience is highly preferred
• Proficiency in developing and managing KPMs and a deep understanding of P&L dynamics.
• Willingness to travel frequently and work flexible hours.
• Dedication to upholding and promoting the company's core values.

Flexible work from home options available.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.