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FC Lead

FC Lead

Chewy Fulfillment CentersHouston, TX, US
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Fulfillment Center Lead

Chewy is looking for a Fulfillment Center (FC) Lead to join our team in Houston, Texas!

If you thrive in a fast-paced, team-focused environment and enjoy leading by example, this role is for you. You'll play a hands-on role supporting our operations and making an impact every day. We're looking for someone passionate about coaching, developing others, and driving excellence in everything they do.

What You'll Do

  • Partner with Area Managers to support a team of up to 90 hourly Team Members and drive performance and engagement.
  • Champion a safe, clean, and organized workspace for all Team Members.
  • Drive achievement of daily and weekly operational goals.
  • Mentor, coach, and support team member development and career growth.
  • Model Chewy's values and operating principles, promoting integrity and collaboration.
  • Act as a liaison between hourly associates and leadership to ensure two-way communication and clarity.
  • Adapt and lead in a fast-moving, ever-changing e-commerce environment.
  • Share and implement best practices across the fulfillment network.
  • Encourage open feedback, build a supportive culture, and prioritize the customer experience.
  • Leverage tools like WMS, CLMS, Tableau, and Smartsheet to support team performance.

What You'll Need

  • Internal candidates : At least 3 months of demonstrated informal leadership (e.g., peer mentoring, training, or leading projects).
  • Ability to thrive in a fast-paced environment with frequent changes.
  • A strong focus on continuous improvement and data-driven decision-making.
  • Excellent communication skills and the ability to inspire and motivate others.
  • A passion for customer service and operational excellence.
  • High integrity and a commitment to doing what's right.
  • Flexibility to work night shifts and / or weekends as needed.
  • Proficiency with Microsoft Office tools (Excel, Word, Outlook).

    • Why You'll Love Working Here

    At Chewy, we're proud of our diverse culture, strong values, and commitment to growthboth yours and ours. You'll have the chance to create a real difference while working with a fun, driven team that supports each other every step of the way.

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    Lead • Houston, TX, US