Job Description - Host / Hostess
Report To : General Manager, Manager
Job Summary
Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.
Job Functions
Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.
g., high chairs, special menus.
- Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food / service satisfaction and handles customer complaints / suggestions appropriately.
- Seats customers at tables / booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
- Handles incoming telephone calls immediately, and takes to go orders as appropriate.
- Maintains proper supply of clean menus.
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
- Assists service personnel in clearing and setting tables.
- Resolves complaints as he / she becomes aware of them, notifying the manager of any complaints received.
- Assists other service personnel as needed.
Accountabilities
- Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards.
- Guest check transactions are handled properly, such that register totals balance at the end of the shift.
Qualification Standards
- Must be able to observe and differentiate between monetary denominations.
- Ability to communicate with guests.
- Reliable and flexible
- Team player
- Must have sufficient mobility to move and / or operate in work area.
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
- Minimum 6 months experience as host / hostess or cashier
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