TEAM LEADER- WORK FROM HOME

Columbus Region

West Jefferson, OH, United States

Remote

Full-time

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Team Leader- Work From Home job in Columbus at C3 / CustomerContactChannels

Team Leader- Work From Home C3 / CustomerContactChannels Work From Home - Ohio Full Time Team Leader- Work From Home C3 / CustomerContactChannels Columbus Full-Time

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job youll love today!

Job Requirements :

Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPIs) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to

Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly

Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans

Resolve customer escalations

Responsible for communication between contact center management, client and associate

Participate in associate selection and interviewing process

Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

While not training, trainer could be asked to take phone calls or support operations, depending on the business needs

Qualifications :

Bachelors degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience

Previous call center experience preferred

Prior supervisory or leadership experience preferred

Proven sales experience preferred

Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook

Excellent oral and written communication skills

Strong organizational and interpersonal skills

Schedule flexibility

Analytical and problem-solving skills

Strong ability to multitask

Ability to function in a fast paced environment

Dependability regarding completion of assignments and attendance

Ability to pass a drug screen and background check

If youve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Recommended Skills

Analytical
Business Requirements
Call Centers
Customer Service
Interpersonal Skills
Leadership

2 days ago

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