Customer Service Representative with experience in ERP systems to join our team. The ideal candidate is bilingual in Spanish and English, detail-oriented, and proficient in data entry.
Key Responsibilities
- Customer Interaction : Engage with customers via phone, email, or chat to provide information about our products and services, address inquiries, and resolve any issues.
- Issue Resolution : Assist customers with order processing, billing inquiries, and problem resolution, ensuring a seamless experience.
- Relationship Building : Use your strong communication skills to establish and maintain positive relationships with customers, enhancing their satisfaction and loyalty.
- ERP Management : Utilize your experience with ERP systems to process orders, manage customer information, and streamline workflows.
- Product Recommendations : Understand customer needs and recommend appropriate products or services that best meet their requirements.
- Data Entry : Perform accurate and efficient data entry tasks, ensuring all customer records are up-to-date and properly maintained.
Required Skills
- Language Skills : Bilingual proficiency in Spanish and English is essential for this role. Mandatory
- ERP Experience : Proven experience working with ERP software is required. 1 year
- Customer Service Experience : Prior experience in a customer service role, preferably in a fast-paced environment. Min 1 year
- Communication Skills : Excellent verbal and written communication skills in both Spanish and English.
- Attention to Detail : Strong ability to perform data entry tasks with a high level of accuracy.
- Problem-Solving : Ability to address and resolve customer issues effectively and efficiently.
- Take ownership
Nice-to-have skills
- HVAC
- Technical products knowledge
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