Manager Hosting Service Delivery - Remote

Job Description :

DXC Technology (NYSE : DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Learn more about how we deliver excellence for our customers and colleagues at .

Essential Job Functions

• Ensures that production schedules are met. Monitors and maintains quality control standards to ensure high quality customer service and data / database integrity.
• Develops and implements standards and procedures to improve team efficiency and accuracy.
• Evaluates processes on new and existing accounts, including suggestions to senior management on desirable additions or replacements.
• Assists in providing high-level review and feedback on portions of the data / database management processes including department workflow, edit review specifications, and quality control plans.
• Monitors work flow, maintaining levels of productivity, quality and timeliness. Prepares and recommends operating and personnel budgets for approval.

Monitors spending for adherence to budget, recommends variances as necessary.

Develops, implements, and coordinates database policies, making sure staff follows and implements policies and procedures during everyday business communication with internal and external clients.

Interfaces with clients to ensure that database issues are resolved.

• Assists in managing the research of problems / issues and develop effective solutions, and provide guidance and training to users as necessary.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product.

Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variance as necessary.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, management information systems, or related field preferred
• Nine or more years of data management experience
• Five or more years of leadership or supervisory experience
• Experience working with data entry devices and databases

Other Qualifications

• Strong personal computer and business solutions software skills
• Strong communication skills
• Strong interpersonal and presentation skills for interacting with team members and clients
• Good organization skills to balance and prioritize work
• Good analytical and problem solving skills
• Good human relations skills to select, develop, mentor, discipline and reward employees
• Leadership skills
• Ability to work independently and as part of a team
• Ability to create and maintain formal and informal networks
30+ days ago