(ILM) Part-Time Cross-Utilized Agent

Job Responsibilities

Greeting passengers and providing a seamless check-in and ticketing experience

Use appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees

Ensure passenger information is processed accurately and flights are sent out on time

Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions

May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Comfortable working with computers, mobile devices, and new technologies

Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage

Maintaining composure while managing customer challenges

Read and interpret checked baggage tags, and cargo labels

Prepping and securing the aircraft for the next flight

Use radio electronic devices to communicate with co-workers or flight crew

Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift

May require lifting over 100 items for a single aircraft

Push / pull loaded and empty carts during loading / unloading operations

Ascend / descend jet-way stairs while carrying baggage

Bend / stoop and crawl to move and stack / unstack cargo in aircraft

Drive ground equipment such as tugs to help the plane push in / out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage

Cleaning of the interior of the aircraft, clean and service aircraft lavatories

Work outdoors in all temperatures and weather conditions

Qualifications and Requirements

Must be at least 18 years old

Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check

Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check

Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need

Comfortable working with computers, mobile devices, and new technologies

Must be able to use radio electronic devices to communicate with co-workers or flight crew

Must be able to read, write, fluently speak, and understand the English language

Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.

Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces

Authorized to work in the United States without sponsorship

Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)

What We Provide

Competitive benefits

Competitive wages

Earned Paid Time off

Discounted travel for you and your immediate family

Career advancement opportunities

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

Ability to operate a computer to enter and retrieve data

Ability to utilize radio equipment for communications

Ability to lift up to 70lbs on a consistent basis

Ability to pass all pre-screening clearances applicable to position qualifications.

ILM Wilmington International Airport North Carolina