We are looking for candidates who reside in Alaska, Florida, New Hampshire, Nevada, South Dakota, Tennessee, Texas, Washington, Wyoming, North Carolina, Ohio, South Carolina, Alabama, Kansas, Louisiana, Georgia, Mississippi, or Kentucky.
Schedule : Thursday and Friday Split Shift (5 : 00 AM - 8 : 00 AM CST and 4 : 00 PM - 9 : 00 PM CST) and Saturday and Sunday (1 : 00 PM - 9 : 00 PM CST)
About the Role :
As a 24 / 7 Coastal Contact Account Associate, you are the face of our company, and your role is a vital part of our business.
We provide the highest level of customer service while working to ensure each of our agencies, their clients, and caregivers have complete satisfaction and peace of mind.
We are looking for candidates who are enthusiastic, passionate, and sensitive to the Home Care industry. It is very important that you truly have a heart for the clients and their families while working to fill their needs.
We handle all scheduling and emergency needs for our agencies all while working remotely. You will monitor missed clock-ins, call-offs, re-staffing shifts, client schedule changes, etc.
Duties and responsibilities :
- Mitigate calls received after-hours
- Work to manage last minute schedule change calls.
- New service inquiry calls
- No Call / No Show re-staffing
- Last minute schedule changes
- Monitor caregiver clock-in / out through your software calendar
- Notify both client and caregiver of anticipated late arrival
- Work to schedule replacement staff for a caregiver who has cancelled.
- Notify the client of schedule changes.
- Address caregiver calls related to client supplies.
- Document client cancellations and notify caregivers
- Address client concerns
- Answer client scheduling inquiries
- Answering office phones that are forwarded to you via our IT solution
- Phone coverage during normal business hours for meetings or lunch when needed.
- May be required to perform or adjust to new duties as assigned by the agency as needed.
Minimum Qualifications :
- Excellent communication skills
- Willing to work evenings, weekends, and holidays
- Has own laptop or computer desktop
- Has a stable, fast, and reliable internet connection
- Quiet Workspace
Preferred Qualifications :
- Homecare Industry experience
- Customer Service Industry experience
- Working remote experience
Compensation and Benefits :
- Pay rate starts at $13 an hour
- Paid Training
- Remote work-from-home set-up
- Paid Time Off After 1 year of employment
- Life Insurance After training ends
- Health Insurance After 90-day probationary ends
About Us
24 / 7 Coastal Contact provides dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.
Our mission is to revolutionize after-hours Home Care by providing relief to Home Care providers. We will diligently work to resolve issues, handle emergencies, and ensure continuous service throughout the evening so that each agency we represent, and their clients in turn, are always secure.
Since our launch in 2018, we now serve over 40 agencies in more than 24 states with a 95% service retention rate.
Our Values
The company's culture is based on values that help us achieve great work every day, including :
- Customer Centricity : Prioritize customer needs and deliver exceptional service round the clock.
- Integrity : Uphold honesty, transparency, and ethical conduct in all interactions.
- Reliability : Demonstrate consistency and dependability in fulfilling commitments.
- Teamwork : Foster collaboration, respect diversity, and support each other's success.
- Continuous Improvement : Embrace innovation, seek growth opportunities, and strive for excellence.
- Adaptability : Remain flexible and responsive to changing customer and business needs.
- Accountability : Take ownership of responsibilities and actions to achieve results.
- Community Engagement : Contribute positively to the local community and environment.
- Health and Safety : Prioritize the well-being and safety of employees and customers.
- Professionalism : Maintain a high standard of professionalism in all interactions and communications.
Disclaimer :
The job description listed above is not meant to cover all duties and responsibilities and is subject to change as necessary from time to time.
24 / 7 Coastal Contact is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
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