Senior Customer Service Representative

VirtualVocations
Littleton, Colorado, United States
Full-time

A company is looking for a Sr. Customer Service Representative for the CA Lifeline program.Key ResponsibilitiesHandle inbound and outbound contacts, providing responses and referrals as necessaryInvestigate and resolve complex issues and process enrollment / dis-enrollment transactionsMaintain knowledge of program policies and assist in training and special projectsRequired QualificationsHigh school diploma or GED required with 1+ years of relevant experienceCA Lifeline agent experience of at least 6 months preferredFamiliarity with web chat email preferredHigh volume call center experience preferredEligibility processing experience preferred

8 days ago
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