Restaurant Server | Part-Time | Chickie's & Pete's | PPL Center

Oak View Group :

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary :

The Server interacts with guests while following our service standards, takes guest orders and delivers food and beverages.

This position ensures the quality of the food and that the overall guest experience is excellent. Also responsible for bussing and cleaning their own tables as well as all billing and payment processing.

This role will pay 2.83 an hour plus tips.

Benefits for PT roles : 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE : Applications are accepted on an ongoing basis; there is no application deadline

About the Venue :

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region’s largest events venue.

The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

Chickie’s & Pete’s is a full-service bar and restaurant located within PPL Center, serving lunch Tuesday through Friday and open for events.

Responsibilities :

Greet guests in a friendly professional manner

Provide education about Chickie’s style of service, the food and beverage menus, how menu items are prepared, the ingredients used and the different cooking methods.

Ensure menu, food preparation, and ingredient knowledge in order to address guests’ food allergy concerns and questions.

Smile and maintain a positive attitude at all times

Perform light food preparation duties when needed

Follow all Chickie’s & Pete’s service standards including up-selling

Inform guests of daily specials

Check food and beverages for quality and presentation, following menu builds, before serving

Serve food and beverages to guests

Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages

Recognize signs of intoxication and handle alcohol-related situations effectively; keep management informed when situations arise regarding intoxicated guests / refusal of service

Provide food and drink recommendations to guests

Receive guest payments and process transactions

Sincerely thank all guests, make them aware of upcoming specials or events and invite them back for another visit soon

Clear, clean, and reset tables promptly according to proper sanitation standards

Ensure all condiments and napkin dispensers are clean and well stocked

Respond appropriately to guest complaints and bring any issues to the attention of management

Perform marketing and other promotional services as needed

Complete beginning, change, and end of shift side duties

Understand the importance of speed of service and act with sense of urgency when performing job tasks

Attend all scheduled employee meetings

Additional tasks as assigned by management

Qualifications :

High school diploma or equivalent preferred

Must be 18 or over

1 years or more experience serving in a fast-paced high volume environment

Previous cash handling experience preferred

Ability to learn to operate a cash register and corresponding system accurately

Possess valid food handling certificate and RAMP certification if required by state and federal regulations (or be willing to obtain one within a 60 day time-frame from date of hire)

Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers and guests

Ability to work a flexible schedule including nights, weekends, some holidays, and long hours

Ability to prioritize tasks in a fast-paced environment

Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials.

Must be able to stand for long periods of time

Strengthened by our Differences. United to Make a Difference :

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.

We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer :

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.