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Lead Customer Service Representative

VirtualVocations
Mesa, Arizona, United States
Full-time

A company is looking for a Lead Customer Service Representative.Key Responsibilities : Monitor and oversee customer service department queue management to ensure compliance with client contract SLAsTrain and mentor team members, provide feedback on performance, and assist in distributing workResearch, analyze, resolve, and respond to internal and external inquiries, escalate issues as neededRequired Qualifications : Associates degree and / or 4-5 years of experience in customer serviceKnowledge of general computer software (Excel and MS Word)Proven ability to work well individually and with a teamAbility to prioritize and organize multiple tasksAbility to work in excess of 40 hours in a week

21 days ago
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