Support the Store Team Leader in all aspects of store operations. Provide guidance to Team Leaders in team operations including profitability, expense control, inventory control, buying, merchandising, labor and regulatory compliance and special projects as assigned.
Responsibilities
- Support the Store Team Leader in all areas of operations including inventory, safety, merchandising, financial and physical plant issues.
- Maintain outstanding retail execution and customer service in the store.
- Select, train, develop, mentor, motivate, and counsel Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
- Uphold and communicate regional and store programs and standards to Team Leaders and Team Members.
- Regularly inspect the store to ensure compliance with all programs, rules and standards.
- Review and monitor scheduling, purchases, and other expenses to ensure teams and the store are within budget.
- Address customer concerns when necessary.
Knowledge, Skills, & Abilities
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to prioritize and delegate tasks effectively
- Ability to multi-task, show excellent follow-through and see the big picture
- Excellent interpersonal, motivational, team building and leadership skills
- Basic computer skills
- High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy
- Ability to work a flexible schedule including nights, weekends, and holidays as needed
Desired Work Experiences
- 2+ years of experience in a Leadership role
- Customer Service Focus
- Team Building
- Employee Relations
- Store Operations (Inventory, Labor Management, Cost Control)
- Marketing (Pricing, Merchandising)
- Managing P&L
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