Customer Service Representative Fort Lauderdale, FL
What are we looking for
At Cosentino () we are looking for a Customer Service Representative located in Fort. Lauderdale, FL, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do
As a Customer Service Representative , we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to : pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.
To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner.
Our Customer Service Representatives always put themselves in our customer’s shoes and advocate for them when necessary.
As a Customer Services Representative you will be handling different responsibilities :
- Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
- Processing, monitoring, and following up on customer purchasing orders.
- Ensuring effective service and administrative support to customers by providing material delivery information and following-up on the order status, informing actively customers and sales team in case of discrepancies.
- Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
- Creation of invoices and corrections, if necessary, as well as returns of material.
- Scheduling visits to the showroom, leading material views & reservation of specific material.
- Solving customer issues from the order to delivery and maintaining customer account receivables.
- Providing customer support over the phone, face-to-face, and via email.
- Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales / promotion force.
- Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials.
- Logging attending to daily visitors and events, recording each visitor / event into SalesForce.
- Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
- Other tasks upon request of the manager.
What you need to succeed
Experience
Required
3+ years of experience in Customer Service.
2+ years of experience with invoicing and order entry.
Desired :
Customer Service experience in construction, manufacturing, distribution, or related industry experience
Education
Required :
High School Diploma / GED
Desired : College degree
College degree
Knowledge
Required :
Computer literacy to a relatively high standard : outlook, excel, word.
Desired :
Use of SAP, ERP, or order system
Skills
Required :
- Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
- Ability to multi-task and work in an extremely fast-paced environment.
- Exceptional customer-facing and interpersonal skills, both written and verbal.
What we do offer
You will join a company :
- With an international mindset and presence in 80+ countries.
- With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.
- In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.