Bilingual Medicare Behavioral Health Care Associate

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Analyst, Care Associate Behavioral Health provides services to clinical teams in support of optimal care.

Additional responsibilities include but not limited to the following :

• Assists members locate services.
• Facilitates follow-up calls.
• Collects information on member progress and adherence to treatment plan.
• Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures.
• Reviews member adherence with treatment plan, identifies obstacles to compliance, identifies resources to address social determinants of health and barriers to stabilization.
• Makes referrals to care connections for those without adequate aftercare appts.
• Serves as liaison between inpatient staff at hospitals to assure timely discharge appts.
• Participates in reporting activities including data collection, tracking, analysis and preparation.
• Activities may include QI initiatives, post discharge and recidivism follow up reporting.
• Works closely with clinicians in collaborative support.

Required Qualifications

• 2 years experience in health insurance field
• Customer service experience within health care or a mental health capacity
• Bilingual (Spanish)

Preferred Qualifications

• 2 years Behavioral Health experience working with mental health population
• Communicating for impact, handling service challenges, maximizing work practices and organizational excellence.

Education

Associates degree or equivalent experience

Pay Range

The typical pay range for this role is :

$19.52 - $36.78

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.