Sr. Manager, Client Success

Job Description

Job Description

Our Story

Building a new company in the recession of 2007 was no ordinary task. Yet with passion and foresight, we charted our course, helping to transform the way consumers engage with their phones.

Over the last 17 years, InMobi has built a global Advertising Platform that powers our customers' growth by helping them engage their audiences and drive real connections.

InMobi has also built a second unicorn, Glance, which is advancing digital consumption and creating a new wave of disruption.

Present on 400M devices across India, SEA, Japan and the US Glance is one of the largest content platforms globally with 200M daily active users.

Overview

Reporting to the Global Head, Client Success, the Sr. Manager, Client Success is responsible for leading customer success and co-owning revenue growth with our sales team.

The Client Success Team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions.

You are the voice of the customer providing a clear customer-first perspective when collaborating with internal teams including product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams to be the voice of the customer providing a clear customer-first perspective.

The Sr. Manager, Client Success role is often responsible for leading and developing a team covering multiple clients across a region.

This role is in-person and onsite in our NYC office, and is not open to remote locations.

The impact you'll make

• Responsible for developing and driving impactful and sustainable client relationships
• Lead and develop a team of high-performing Client Success Managers across the North America
• Co-own account strategy (relationship management, up-sell, cross-sell, and campaign delivery) with your team, and in collaboration with sales and agency teams
• Lead client RFIs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities
• Responsible for account retention and growth plans, revenue and margin management, and up-selling and cross-selling
• Drive end to end solution management for client campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables), to drive business results
• Partner closely with internal teams (product, revenue strategy, sales strategy, product marketing, ad operations, creative, insights, agency development, demand partner, and business development teams) to drive cross-functional projects for our clients
• Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews
• Work with the technical account management team to liaise with third party partners like attribution and viewability measurement companies (MMPs), data platforms (DMPs), verification vendors etc.

The experience you'll need

• 3+ years of leadership experience managing a client success team or similar
• 6+ years of client success management experience, with at least 3 years in programmatic advertising or within the ad tech industry
• Experience in online advertising, enterprise solutions, online media buying and advertising technologies
• Proven experience in client-facing roles; developing relationships, driving account strategy and results, problem-solving, and accelerating growth
• Exceptional ability to partner with cross-functional teams and build relationships across internal teams
• Strong demonstration of strategic and analytical approach to client management
• Ability to collaborate with teams across global time zones and prioritize work accordingly
• Bachelor's degree or equivalent practical experience

About Us

InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world.

Our end-to-end advertising software platform, connected content and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere.

InMobi is a trusted and transparent technology partner for marketers, content creators and businesses of all kinds.

Incorporated in Singapore, InMobi maintains a large presence in San Mateo, CA and Bangalore and has operations in New York, Delhi, Mumbai, Beijing, Shanghai, Jakarta, Manila, Kuala Lumpur, Sydney, Melbourne, Seoul, Tokyo, London and Dubai.

To learn more, visit inmobi.com.

Our Purpose

InMobi creates transformative mobile experiences and software platforms to positively impact people, businesses, and societies around the world.

We believe that our innovations at the intersection of artificial intelligence, commerce, and the creator economy will revolutionize the way consumers use their mobile devices.

Our mission is to power our customers' growth with innovative content and commerce experiences that help them activate their audiences and drive real connections. How do we do it?

• An End-to-End Content, Monetization, & Marketing Platform the fuels industry growth
• AI-Powered Audience Activation for the open content, media and marketing ecosystem
• New Content and Commerce experiences for a world of connected devices

Best-in-Class Benefits

Our compensation philosophy enables us to provide competitive salary that drives high performance while balancing business needs and pay parity.

We determine compensation based on a wide variety of factors including role, nature of experience, skills and location.

In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units.

We believe that our employees / personnel should have the ability to own a part of the entity they are a part of. Therefore, the entity employing you may elect to provide such stocks to you.

Ownership of stock aids us to treat our employer company as our own and base our decisions on such a company's best interest at heart.

To encourage a spirit of shared ownership, we grant InMobians relevant company stock(s). As you contribute to the growth of your company, certain stocks may be issued to you in recognition of your contribution.

A quick snapshot of our benefits :

• Competitive salary and RSU grant (where applicable)
• High quality medical, dental, and vision insurance (including company-matched HSA)
• 401(k) company match
• Generous combination of vacation time, sick days, special occasion time, and company-wide holidays
• Substantial maternity and paternity leave benefits and compassionate work environment
• Flexible working hours to suit everyone
• Wellness stipend for a healthier you!
• Free lunch provided in our offices daily
• Pet friendly work environment and robust pet insurance policy - because we love our animals!
• LinkedIn Learning on demand for personal and professional development
• Employee Assistance Program (EAP)

InMobi is an equal opportunity employer

InMobi is a place where everyone can grow. Howsoever you identify, and whatever background you bring with you, we invite you to apply if this sounds like a role that would make you excited to work.

InMobi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

InMobi has implemented a mandatory COVID vaccination policy for all employees in the U.S. Employees who are unable to be vaccinated may request an exemption under certain circumstances.

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The InMobi Culture

At InMobi, culture isn't a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.

We thrive on challenges and seize every opportunity for growth. Our core values of thinking big, being passionate, showing accountability, and taking ownership with freedom guide us in every decision we make.

We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.

InMobi is proud to be an Equal Employment Opportunity and we make reasonable accommodations for qualified individuals with disabilities.

Visit https : / / www.inmobi.com / company / careers to better understand our benefits, values and more!