Manager, Product Manager: Concierge Travel - Velocity Black (Remote)

Locations : US Remote, United States of America

Manager, Product Manager : Concierge Travel - Velocity Black (Remote)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives.

It's concierge, reimagined for the digital age.

By harnessing 24 / 7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts.

Make a custom request through the app and you will be chatting to our team within 1 minute, 24 / 7 / 365.

What unites us are the values we share : the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

In this role, you’ll be expected to demonstrate proficiency in four key areas :

Human Centered

You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming.

You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.

You’ll obsess over UX / UI patterns and seek to create world class, omni-channel experiences.

Business Focused

You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.

You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.

Technology Driven

You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems.

You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Leads.

You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on sales, service, and customer engagement are not performing.

Transformational Leadership

You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence.

You’ll contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates.

As a Velocity Black Concierge product manager, you will :

Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black’s luxury concierge offering.

You will work closely with operations, sales, engineering, and leadership to create a premium experience that exceeds customer expectations.

Dream up and deliver new luxury concierge features and experiences in partnership with business partners. You will be responsible for optimizing in-market products through rapid testing and obsessing over the customer experience.

Think strategically to prioritize the roadmap in a way that balances multiple priorities including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.

Shape the product development roadmap for new launches and features.

Work alongside a passionate and collaborative team to create innovative new concierge experiences.

We want you if you are :

Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer.

Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing.

You always can rally associates to work with you.

Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals.

You’re well organized, able to multitask and able to prioritize your work.

Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications :

Bachelor’s Degree or military experience.

At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred Qualifications :

Bachelor’s Degree in Computer Science or Engineering.

MBA or Master’s degree.

5+ years of experience in Agile Product Management.

Experience in ecommerce or travel technology in a technical, product, or strategic role.

Understanding of end-to-end online travel agency or ecommerce workflows from shopping through servicing.

Spikes in a design or customer-centric skill set and is obsessed with the customer.

Experience working with and building high-end luxury products.

Passionate about customer experience and hungry to go above and beyond to ship features and build a world-class product.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

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Remote working / work at home options are available for this role.