Responsibilities :
Creating and managing End-User support tickets using BMC Track-It.
First-level ticket resolution and second-level ticket escalation when needed.
Working knowledge of computer hardware and software.
Experience installing computer hardware and software.
Supporting Board meetings as well as Executive Director meetings.
Inventory management including salvage.
Other related End-User support tasks.
Requirements
Two to five years of working experience in roles such as Help Desk Systems Analyst or IT Support Specialist.
Experience and proficiency in the use and support of MS Office 365 applications, Windows 10 and Windows 11 OS, job scheduling software, and other tools for remote
support such as Microsoft Remote Desktop, Configuration Manager Remote Control, and Dameware.
Knowledge and working experience with computer imaging solutions.
Experience in using Help Desk Ticketing systems such as BMC Track-IT or ServiceNow.
Familiarity with Windows Active Directory.
Strong organizational and analytical skills including problem ownership and root-cause analysis.
Excellent customer service and verbal communication skills.
Ability to work well in a fast-paced team-oriented environment.
Hours and Location
Primary location is San Pedro, CA 90731, with other locations in San Pedro and Wilmington.
Monday thru Friday, 8 : 00 am to 5 : 00 pm (40 hours per week)
Mandatory work On-Site.
Systems Analyst Hardware Supply Chain
A company is looking for a Systems Analyst, Hardware & Supply Chain. ...
Systems Analyst - Financial Aid
Working independently and under general direction of the Lead Systems Analyst, the Systems Analyst will support the Financial Aid Office by providing timely and effective services regarding all aspects of the PeopleSoft Financial Aid system module and other financial aid processing systems and solut...
Lead Technical Systems Analyst
A company is looking for a Technical/Systems Analyst: IV (Lead). ...
Budget Analyst
Systems Planning and Analysis, Inc. Our work includes systems engineering and integration, test planning and execution, cost estimating and analysis, developing approaches and concepts to meet emerging, high priority National Defense needs, and assessing and developing cutting-edge technologies and ...
Senior HR Systems Analyst
A company is looking for a Senior HR Systems Analyst specializing in Workday. ...
EWM Senior Systems Analyst
Bio-Rad is looking for a LEX SAP (EWM) Senior Systems Analyst to support its global organization. Six (6) or more years’ experience supporting and configuring the SAP EWM modules, and integration knowledge with third party external systems such as CRM, TMS, 3PL systems, SAP PI, SI/SOA, FTP etc. This...
Software Analyst
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ...
Systems Analyst 4
Join Our Team as a Systems Analyst 4!. Are you a skilled Systems Analyst looking to make a significant impact on business and technology projects? Join our dynamic team and help drive the successful execution of critical IT projects!. Ready to take your career to the next level? Submit your applicat...
Staff Services Analyst
The CalSTRS Customer Service Division is seeking an accountable team player who can think critically on their feet and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Under the supervision of the Contact Center Team Manager, the Contact Center analyst wi...
Buisness Analyst for Information Systems- Los Angeles, CA ( Local candidate only)
Buisness Analyst for Information Systems. Title: Business Analyst for Information Systems. Ability to work on multiple projects in parallel and collaborate constructively as part of a team or teams to analyze system characteristics. ...