Assistant Deputy Director - Landside Services

Assistant Deputy Director - Landside Services

THIS POSITION IS AT-WILL

Annual Compensation Range ($USD) : 87,000.00 - 116,200.00 paid on a bi-weekly basis.

A Brief Overview

The Assistant Deputy Director - Landside Services monitors the day-to-day operation of the Department as it relates to contract administration and compliance, quality improvement, customer service and traffic flow / curbside assistance practices.

This position assists with operations and implementation of operations while maintaining an outstanding customer service environment.

What you will do

• Ensure the efficiency of daily operations of the department by providing decision-making and problem resolution skills for employees, customers, and service providers.
• Oversee the daily activities of the 24 hour-7-day operations of the Parking Services, Shuttle Services, Ground Transportation operation, revenue (concessions) agreements and Technology Network Company.
• Assist in providing oversight of parking contract compliance / operations, ground transportation operations, taxi / sedan concessions and Technology Network Company (TNC) compliance / operations.
• Develop and implement policies and procedures at the employee, Authority, Contractor and Customer levels.
• Assist with implementing required corrective actions for Luxury Sedan and Taxi Cab and Shuttle contractors, to meet the anticipated objectives established within contracts.
• Execute the entire competitive bid process (Request for Proposals, (RFP) and Request for Quotes (RFQ)) : including research and development of documents, oversight of solicitation process, participates in the evaluation and selection process.
• Track results, prepare reports and presentations for Senior Management and stakeholders.
• Conduct research and benchmarking related to all aspects of Landside Services including but not limited to; airport comparisons, market needs and industry trends.
• Perform other similar and related duties as required or directed

Qualifications

• Bachelor's Degree from an accredited college or university with major course work in Public Administration, Business, Civil or Construction Engineering or a related field.
• An equivalent combination of education and relevant experience may be considered.
• 5 or more years of experience that includes managing a large parking operation, compliance with policies and / or procedures, coordinating, communicating and resolving issues with multiple stakeholders, employees, customers and / or tenants and overseeing and managing staff.
• Office Suite Software (Core - Email, Word Processing, Spreadsheets, Presentation) -Proficient
• Accounting / Financial Software Experience with the Airport Authority's integrated financial software program. -Proficient
• Valid Driver's License and a safe, acceptable, driving record

Supervisory Responsibilities

Manages People : 1-5 direct employees, 11-49 indirect employees

The WCAA is committed to the full inclusion of all qualified individuals. As part of this commitment, the Wayne County Airport Authority will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact redacted or ( redacted .

Wayne County Airport Authority is committed to provide an equal opportunity for employment, free from discrimination, prejudice and bias.