Telecom Support Engineer, Amazon Connect
Telecom Support Engineer, Amazon Connect
Job ID : 2720614 Amazon Web Services Korea LLC
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services.
The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.
Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.
We are seeking Support Engineers who are experts in SIP / VoIP to join our Korea team to help us support and expand the Amazon Connect telecom infrastructure.
Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform.
We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity.
The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate.
You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
Troubleshooting Expert : You look for difficult challenges and revel in the satisfaction of solving complex issues. High pressure situations focus your attention instead of destroying your concentration.
Customer Obsessed : The ideal candidate enjoys working with customers to help them get the best experience using Amazon Connect.
Think Big : The ideal candidate will build solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.
BASIC QUALIFICATIONS
- 3+ years of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services
- Fluent in Korean and English
PREFERRED QUALIFICATIONS
- Telecom Certified in Korea
- Experience troubleshooting telephony systems
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER, etc
- Operational experience in a 24 / 7 production environment
- Experience working as part of a global team
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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