The Customer Service Representative will interact with ALVIC USA's customers by addressing inquiries, and resolving complaints, while providing a high level of customer support on a specific product or service.
These representatives will learn about all product lines using our tools and provide information to customers to close sales transactions.
Customer Service Representatives in this position will learn how to greet, take product orders, and recommend products to contribute to the overall sales goals while ensuring the showroom is clean, presentable, and safe for themselves, co-workers, vendors, or customers.Duties / Responsibilities :
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Introduces and presents products to clients, answering questions and closing sales transactions.
- Updates CRM system by entering prospect and customer information and documents all relevant interactions including follow ups.
- Collects and enters orders and applications for new or additional products or services ensuring timely delivery to customers by proactively partnering with logistics.
- Processes various forms of payment from customers.
- Acknowledges & promptly responds to customer questions and complaints to resolve issues; when the issue is beyond the representative’s knowledge, escalating queries and concerns to the assigned specialist, appropriate staff or department.
- Follow up after all products have been delivered to ensure customer satisfaction.
- Provides feedback and process improvement recommendations regarding systems and workflow, ensuring exceptional customer experiences.
- Performs other related duties as assigned.Required Skills / Abilities :
- Excellent communication skills including active listening.
- Service-oriented, and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software.
- Fluent in English & Spanish.Education and Experience :
- High school diploma or equivalent.
- 1 year customer service and experience preferredPhysical Requirements :
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to distinguish between colors.
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