Store Manager

Summary

The Store Manager is responsible for all business operations of an assigned store location. By applying individual judgement and autonomy, this position will provide excellent customer service, maximize the sales / gross profit, and ensure the store location is organized, secure, and well maintained.

The Store Manager is also responsible for the daily direction and on-the-job training of Store Manager Trainees and Assistant Store Managers, if applicable.

Responsibilities and Accountabilities

Sales Management

• Use knowledge and judgment to diagnose customer’s fluid connector issues
• Formulate solutions to recommend suitable product solutions
• Provide excellent customer service and maintain positive professional relationships
• Provide the appropriate products and fabricate hose assemblies
• Resolve customer service problems and complaints
• Develop outside quotes and sales orders for Outside Sales team
• Manage cash and payment systems

Marketing Management

• Create customer awareness and promote the entire fluid connector product offering
• Devise strategies with product layout so it maximizes sales, improves customer traffic flow, creates a better appearance and customer satisfaction
• Seek, continuously develop, and record knowledge and information about competitor activity, pricing, and tactics; Formulate strategies for building sales

Customer Account Management

• Use autonomy to build relationships with prospective and established customers
• Collaborate closely with Outside Sales team to provide relevant customer information and sales leads
• Actively engage in customer capture programs
• Ensure that intellectual property is confidential, maintained, and secure

Inventory Management

• Evaluate and manage store inventory by reviewing historical sales data
• Use discretion to maintain and augment the appropriate stock levels of the store
• Use judgment to stock, carry, increase, decrease and expand product offerings as needed for store’s unique territory
• Use judgment to determine appropriate timing, method, and vendor to procure products
• Use daily store reporting to manage open sales and counter orders, POs, and held invoices
• Provide cycle count information to correct department
• Handle receiving, shipping, and stocking of inventory

Operations and Facility Management

• Perform all routine tasks to open and close the store location
• Complete annual store audits in partnership with RSM
• Control, maintain and provide security to all facility assets
• Ensure that the facility is kept organized, clean, and well maintained
• Identify facility issues and handle with appropriate solution or notify RSM, as required

Personnel Management

• Train, supervise, and delegate tasks to Store Manager Trainees and Assistant Store Managers, if applicable
• Recommend specific appropriate training needed for Store Manager Trainees
• Provide performance feedback to Regional Support Managers of Store Manager Trainees and Assistant Store Managers

Qualifications and Skills

• Minimum of 2 years of excellent customer service and management experience
• Complete and maintain Parker Store Professional certification
• Have good business acumen to interpret needs and formulate appropriate operating practices
• Ability to perform multiple tasks simultaneously and independently, possess proficient organizational skills
• Possess proficient oral & written communication skills
• Have a mechanical aptitude to diagnose and understand complex issues
• Be results oriented with a desire to succeed
• Possess proficient math skills and can apply metrics & metric equivalents
• Ability to read & interpret documents such as product manuals, purchase orders & procedure manual
• High School graduate or equivalent education required

Physical Requirements

• Must be able to lift, push & pull up to 150lbs
• Regularly required to stand, walk, bend, stoop, kneel, reach, push, pull, and climb
• Manual dexterity required to operate machinery and tools

Work Environment

• Work performed in a workshop environment
• Routinely uses standard office equipment (i.e. : computers, phones, fax machines) as well as hand and power tools (i.e.

hose saws, pliers, box cutters, tape measure, and crimping machine)

• Exposed to several elements but with none present to the extent of being disagreeable (i.e. : noise from equipment and occasional odor that comes from cutting rubber hose)
• This position cannot be performed remotely.
30+ days ago