We have full time, front desk / medical receptionist position openings for staff to float between our Lakewood & Cleveland / Edgewater clinics located at :
- 1407 W 117th St, Cleveland, OH 44102.
- 14800 Madison Avenue, Lakewood, OH 44107
Scheduling is tentative 8am - 8pm, 3 shifts / week for full time on a floating schedule. Rotating weekends and holidays are required.
Schedules published on a monthly basis.
Job description
The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties.
The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the University Hospitals Urgent Care experience.
Responsibilities :
- Greet patients and provide instructions to all visitors in a polite and professional manner
- Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing / collection processes
- Maintain the readiness of the University Hospitals Urgent Care reception area
- Perform clerical tasks and adhere to established policies and procedures
- Determine and collect each patient’s financial responsibility
- Assist the practice manager and other staff as required
- Provide overall support for Physicians and office operations
- Obtain and document patient history
- Understand and enforce standard healthcare regulatory requirements
- Collect and maintain all patient and business documents while maintaining confidentiality
- Perform office procedures including all general administrative duties
- Document Electronic Medical Record (EMR) all medical interventions
- Assure HIPAA and OSHA compliance
- May be asked to travel to nearby University Hospitals Urgent Care locations to support the staff
Minimum Qualifications :
- High school diploma or equivalent.
- Prefer at least one year experience in a medical office or emergency room setting.
- Urgent care experience preferred, but not required.
- Ability to work 8am to 8pm 3 days / week, rotating weekends and holidays.
- Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.
INDUH
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