Senior Program Manager, Amazon Global Logistics (AGL) Cross Border Exports, Operations

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals.

This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process / product changes.

Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

We are seeking a Senior Program Manager to effectively manage the creation and enhancement of our supply chain and transportation networks.

In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges.

The ideal candidate must be adept at cross-team coordination, project management, and data analysis, with a proven history of delivering results.

Key job responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include :

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here :

About the team

Amazon is seeking a qualified Senior Program Manager candidate to join Amazon Global Logistics (AGL). Amazon.com reaches customers around the globe on all seven continents and needs an individual who wants to help ensure a fast, cost-effective solution to delivering packages to every far reach of the world.

Do you obsess over how to improve processes to deliver a superior customer experience? Do the words "that can't be done" drive you to find a solution for how "that can be done"?

Do you desire a career that will focus on how to globalize the B2C delivery service and set the new standard for the balance of the industry to envy?

Do you thrive off of detailed data analysis to develop optimized processes and drive continuous improvement of those processes?

If these characteristics describe you, then come join the AGL Cross Border Exports team and help make the world smaller... one package at a time.

Amazon Global Logistics (AGL) Cross Border Exports team currently seeks an innovative, hands-on, analytical, and results-oriented Senior Program Manager to lead the various initiatives to improve speed for US outbound cross-border deliveries to our customers in 190+ countries.

A successful candidate must be passionate about understanding customer and process pain points, have an unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, be able to influence internal / external partners at all levels of the organization, and have a strong delivery record and proven project management experience to own strategic, tactical, cross-functional, and technology projects and programs across multiple verticals.

This role will particularly suit someone with strong skills in program management, analytics, queries, communication (both written and verbal), relationship building, and Customer Obsession.

Additionally, the candidate must be willing to leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects through completion.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience of Six Sigma / Lean analytical techniques
• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

If you’re passionate about this role and want to make an impact on a global scale, please apply!