Mitigation Technician (Entry Level)

Job Description

Job Description

Salary : Starting at $16 - $20 per hr., DOE. Additional hazard pay based off job / work order situation. 90-day review.

Arrow is growing and we're looking for a full-time Mitigation Technician.

Arrow Service Team is a leader in disaster restoration industry in North Dakota, based out of Bismarck, ND. We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike.

Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to provide extraordinary care while serving people in their time of need! Our passion for quality & customer service drives everything we do.

We are looking for a positive and punctual individual that's in a hurry to help people get their lives back to normal following a disaster.

This is an entry level position. If you are looking for a change or looking to begin a career in the restoration industry, this is the opportunity for you!

We are seeking an individual that can work a 7 : 30am to 5pm (with flexibility) schedule Monday through Friday and have the on-call ability to respond to occasional emergency calls which primarily result from water loss and flooding.

Afterhours on-call status is on a rotating basis and includes bonus pay!

This position includes water removal, demolition of damaged property, as well as equipment setup and project monitoring. You will be working in a team environment and under instruction of a lead.

Career growth potential within the department and within the company.

Primary Job Responsibilities :

• Receive and review work orders or job orders every morning.
• Ensures vehicle is properly stocked with the proper supplies and equipment needed for the day.
• Finding and stopping the water source.
• Water extraction.
• Setting up drying & dehumidifier equipment.
• Moving items (personal property) to prevent further damage.
• Demolition Removal and disposal of wet / damaged building materials.
• Collection of required documentation (example : photographs, moisture meter readings, etc.).

Experience and Skills :

• Experience in carpet cleaning, mitigation, or restoration work preferred but not necessary. Willing to train the right person.
• Experience working from a work van or truck a plus.
• Effective communication skills with customers, employees, and management.
• Excellent customer service skills.
• Ability to show empathy and act professionally.
• Basic math skills.

Physical Demands :

• Lift (constantly) 5-20 lbs., lift (frequently) 20-60 lbs.
• May involve significant stand / walk / push / pull.
• Occasional climbing (ladders, etc.), balancing, crouching, frequent stooping, reaching, kneeling, and handling.
• Ability to work in confined spaces.
• Exposure to weather with temperatures ranging from mild / moderate to extreme cold / heat.
• Exposure to noise levels ranging from moderate to loud from occasional to frequent.

Pay :

• $16 $20, DOE (depending on experience).
• Increased hourly wage (hazard pay) based off job type (example : trauma, mold, on-call, etc.). PPE provided.
• 90-day review. (eligible for wage adjustment if applicable)
• Annual reviews scheduled thereafter within department review cycle. (eligible for wage adjustment if applicable)

Benefits :

• Paid Vacation
• Overtime Pay
• 6 Observed Paid Holidays
• Quarterly Profit Share
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) (with a set matching percentage)
• Fully paid training

Schedule :

• 40 - 45 hours per week, Monday through Friday, typically 7 : 30am through 5pm (may slightly vary depending on travel distance)
• Rotating on-call schedule (for afterhours emergencies, which includes weekends)
• Occasional over-nights (hotel room paid, per diem offered)

Age Requirement :

Must be at least 18 years of age.

Education :

High school or equivalent

License / Certification :

• Valid Driver's License (Required)
• Reliable transportation to get to / from work

Arrow Service Team started as a small carpet cleaning company in 1979. Over the years, we have grown to over 65 employees and have expanded our services to include fire & water damage restoration, mold removal, trauma, and emergency board-ups.

We also continue to clean residential and commercial carpets and HVAC and ductwork. Core family values make Arrow Service Team grow year after year.

We pride ourselves in being a local family-owned company. We have a fully trained in-house team of disaster restoration specialists, including water mitigation techs, fire restoration techs, finish carpenters, flooring installers, painters, and carpet and HVAC technicians.

With a quality staff, it is easy to understand why we keep expanding our team and reach as the top restoration company in Bismarck-Mandan and surrounding communities.

To learn more, please visit our website at www.arrowserviceteam.com.

Arrow Service Team is committed to providing a safe, healthy, and productive work environment. Consistent with this commitment, it is the intent of the Company to maintain a drug and alcohol-free workplace.