Mercy Me, part of Unordinary Hospitality Group , located in West End - Washnington DC, dynamic South American inspired place, blending the elements of a restaurant, bar, and lounge into a captivating experience.
Our culinary and beverage inspiration derives from the rich elements of South American cuisine, respecting its time-honored traditions while exploring the ever-evolving cultural influences that have shaped the remarkable culinary traditions across Latin America.
We are seeking to hire a dynamic and experienced Front Of The House Manager to join our award winning hospitality team.
Benefits :
- Comprehensive Medical, Dental and Vision Insurance
- 401k
- Flexible Savings Account / Healthcare Savings Account / Dependent Care Savings Account
- Commuter Benefits
- Paid Sick and Vacation Days
- Dining Discounts
Duties & Essential Functions (these are not all-inclusive) :
- Promotes the core values and culture of Mercy Me / Unordinary Hospitality, including but not limited to excellence in food and beverage, service, and hospitality.
- Works with the General Manager and Director of Food & Beverage to hold the property team accountable for all steps of service, policies, and procedures to facilitate quality customer experience.
- Trains, schedules, and delegates work assignments to servers, bartenders, barbacks, server assistants, runners, hosts, and reservationists according to standards for hospitality and excellence in conjunction with all FOH management team members.
- Coordinate with Director of Food & Beverage with continued update on training material as well as service tools.
- Provides and oversees the service for all VIP customers when on property.
- Develops positive customer relationships and addresses customer service needs.
- Hosting regular service class for all departments and curate continued educational opportunities.
- Fulfills monthly report on the state of service quality at the restaurant. This includes any patterns in service flaw, team member performance, shift in team culture and morale.
- Take full ownership of daily guest reviews. Follow up internally and make direct reach-out to guests within 48 hour window.
- Appraises staff performance and provides feedback to improve productivity.
- Develops strategies for better workplace efficiency and goal achievement.
- Liaises between employees, the General Manager ( GM ), and the Director of Food & Beverage.
- Oversee the environment of the music : including but not limited to music, lighting, temperature.
- Holds staff accountable to restaurant policies, procedures, service standards, and steps of service.
- Maintains physical facilities within the restaurant space.
- Previous management experience preferred (1-2 years).
- Knowledge of POS (point of sales) systems.
- Must be able to lift heavy boxes.
- Ability to walk, stand, and bend for extended periods of time over multiple floors.
- Occasional kneeling, bending, crouching, and climbing is required.
- Available to work weekends, nights, and holidays as the business dictates.
- Fluent in written and spoken English.
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