Client Account Executive, Commercial

Job Description

Job Description

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE / MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success : Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your Role

As a Client Account Executive, Commercial, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad.

This position reports to our Sales Manager, and has the opportunity to be based in our Austin, Texas Office with a hybrid schedule.

What You'll Do

• Focused on a portfolio of customers, the Commercial CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create an account plan for how you will achieve your quarterly goals.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
• Work leads and generate pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills You'll Bring

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.