Job Description
Job Description
Service Advisor / Writer - Lost Pines Toyota
We are looking for an outgoing, dedicated professional who can communicate our customers' needs to our technicians. If you have superb customer service skills, are financially driven, and are looking for new experiences every day, apply now!
Responsibilities
- Greet service department customers promptly and courteously
- Listen to customers and clearly translate repair needs to repair orders and techs
- Perform initial walkaround of vehicle to identify any potential maintenance issues
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair / maintenance estimates
- Schedule service appointments
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Obtain customer’s signature on repair order and approval if any additional work is necessary.
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Cashier customers when they return to pick up their vehicle
- Handle minor customer concerns and complaints
- Keep service manager informed of all problems and potential problems
- Maintain customer satisfaction index (CSI) scores in accordance with dealership standards
- Other tasks as assigned
Expectations
- Enthusiasm and passion
- Ability to show emapathy and understanding
- Ability to listen and take excellent notes
- Eagerness to give realistic expectations
- Willingness to follow through
- Necessity for urgency
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including :
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Corporate Events
- Community Volunteer Opportunities
Our Company
Lost Pines Toyota is a minority-owned, community-driven, solar-powered, green dealership in Central Texas . Together, we build relationship, provide solutions and offer products that deliver a truly exceptional car-buying and owning experience.
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