General Manager

Full Job Description

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Come join THE Texas Chicken Finger restaurant...since 1994! At Layne's Chicken Fingers we take everything seriously except ourselves.

Established in 1994, Layne's is THE "born and breaded in Texas" chicken finger restaurant. The Layne's culture stems from our roots in College Station, where back in 1994, we perfected our chicken finger frying technique.

True to our roots, we are a fun, fast paced dynamic team of individuals who do not take ourselves seriously, but we take our food and our service EXTREMELY seriously.

Our General Managers are responsible for the daily upholding of our Pillars and Core Values.

Summary :

This is a great growth opportunity to get in with a new market development at the ground level. The General Manager will be responsible for maintaining the restaurant in accordance with the company's approved operating procedures and within the approved budget.

Maintain excellent relationships with employees, peers, owners and guests alike while promoting the professional growth and development of the entire team.

The General Manager also provides strategic direction for their restaurant and must maintain operations and drive results for his / her restaurant, through people development, sales and profit growth.

As a General Manager, he / she must hire, train and develop their employees and managers that share the Layne's values and culture.

KEY RESPONSIBILITIES :

Schedule, train, manage, and develop staff, by overseeing and managing the orientation process, monitor and manage and develop the performance of associates.

Communicate closely with leadership regarding hiring, counselling and separation decisions, and ensure all of the company procedures are followed in regard to all HR issues.

Manage your budget, and have a complete understanding of what you are accountable for financially and how much it costs to run your restaurant.

Perform regular cash and safe audits per company policy, and constantly monitor trends in sales and costs to ensure that the restaurant is performing financially.

• Maintain the restaurant in an immaculately clean condition at all times and communicate any maintenance / repair / service issues with leadership as soon as possible.
• Represent Layne's at all times in conjunction with the Mission, Vision and Core Values of the brand. Connect with the local community actively and constantly reach out to local schools, businesses to elevate the popularity of Layne's in the community.
• Always look for new ways to enhance the quality of the customer experience.
• Maintain excellent relationships with all customers.
• Carry out management responsibilities in accordance with the organization's policies and applicable laws.
• Perform such duties as scheduling, hiring, training, inventory and ordering, and inspecting of work stations back of house and front of house.
• Participate in employee meetings and training programs.
• Maintain food cost while ensuring quality standards.
• Manage purchasing and inventory controls.
• Must be knowledgeable on HACCP controls along with proper storage and use of food.
• Conduct safety, sanitation and maintenance programs.
• Have the capability of handling sudden situations that arise, such as staff or customer complaints, lack of inventory, lack of staff members, and dealing with emergency situations with style and grace.

QUALIFICATIONS :

• Minimum of High School Diploma or GED required; a college degree in hospitality and management or a formal education in a related field preferred.
• Must be a self-starter who can see the big picture and is willing to assist in the development of the brand across the market, leading to significant growth and advancement opportunities.
• Minimum of 5 plus years of previous fast food drive through supervisory experience.
• Minimum of 2+ years GM experience in a QSR establishment.
• Demonstrated knowledge of P&L and metrics that drive profitability.
• Experience building and maintaining a team of 30+ employees.
• Develop management team to support rapid expansion of brand.
• Able to effectively communicate, both written and verbal, to team, as well as executive management.
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects.

ADDITIONAL REQUIREMENTS :

• Be a Brand ambassador both in and outside of the restaurant.
• Ability to align associates with the Layne's culture by balancing seriousness and having fun.
• Excellent leadership and organizational skills, flexible and adaptable to constant changes and must possess attention to detail.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Food purchasing, food costs and inventory control.
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Excellent communication skills both written and verbal.
• Manages time effectively and prioritizes tasks to meet deadlines.
• Conformity to the highest standards of personal integrity and ethical behavior.
• ServSafe or Department of Health certification a plus.
• Knowledge of Labor Laws.
• Local restaurant marketing experience a plus.
• Ability to lead, motivate, and empower the associates to higher levels of performance.
• 2 weeks (Mon - Fri) out of state training required.
• Have excellent verbal and written skills.
• Ability to manage all public dealings in a professional manner.
• Ability to recognize problems and problem solve.
• Ability to accept feedback and willingness to improve.
• Ability to set goals, create plans, and convert plans into action.
• Ability to measure performance, subjectively and objectively.

Compensation :

$60,000.00 - $70,000.00 per year + bonus structure + profit share.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type : Full-time

Pay : $60,000.00 - $70,000.00 per year

Benefits :

• Employee discount
• Flexible schedule
• Paid time off
• Paid training
Shift :
• Day shift
• Day shift
• Evening shift
• Night shift

Experience :

• Fast Food Supervisory : 5 years (Required)
• General Management : 2 years (Required)

Work Location : In person

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